Soft Pottery Finishing Sponge – For Smoothing & Shaping Clay

Processing Time:

All orders are processed within 1 business day. Orders placed before 2 PM (GMT+3) are typically shipped the same day.

Shipping Origin:

We ship all products directly from Turkey, using trusted international carriers.

Estimated Delivery Times:

• United States: 2–5 business days

Please note that these timeframes are approximate and may vary depending on the destination and customs clearance procedures.

Shipping Carrier:

We primarily use UPS or Fedex for fast and trackable worldwide delivery. You will receive a tracking number via email and/or SMS as soon as your package is dispatched.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available for orders over a certain amount — if applicable, it will be displayed at checkout.

Customs & Duties:

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and vary by country. We recommend checking your local regulations before placing an order.

Customs and Import Duties

Orders placed through Mouldix are shipped from Turkey or our European warehouses. For international shipments, additional customs duties, import taxes, or VAT may be charged by the destination country’s authorities.

These charges are not collected by Mouldix and remain the sole responsibility of the recipient. By completing your purchase, you acknowledge and accept that any applicable duties or taxes will be paid by the buyer upon delivery.

Customs processes and tax rates vary depending on local regulations in each country.

Delivery Issues:

If your order arrives damaged or is lost in transit, please contact us at hello@mouldix.com within 7 days of delivery. We’ll do our best to resolve any issue quickly.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mouldix.com.