Help Center

Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to hello@mouldix.com.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Contact Us About us

Orders & Shipping

Where do you ship from?

How long does delivery take?

How much is shipping?

Do you ship worldwide?

Product & Materials

What are the products made of?

Are these suitable for both polymer clay and ceramic clay?

Can I use these tools for food (cookies, fondant)?

Order & Returns

What if I’m not happy with my order?

Can I exchange an item?

Others

Do you accept custom orders?

Can I track my order?